We’re thrilled to bring you details on the most recent task of the Week – powered by worldwide sports – which is an interesting vacancy for a excursion Operations manager with The FA to actively handle the stadium excursion operation at Wembley stadium to provide the very best possible excursion experience in any way times.
The Football association (The FA) is the governing body of football in England. It is accountable for promoting as well as establishing the game in any way levels; from lawn roots with to the expert game, The Emirates FA cup as well as the England worldwide teams, as well as has two core assets: Wembley stadium as Camiseta Ajax well as St. George’s Park.
The Role
To actively handle the stadium excursion operation in purchase to provide the very best possible excursion experience in any way times. The publish holder will oversee Wembley stadium excursion operations ensuring a first-class shipment of the excursion experience for visitors.
Key Accountabilities:
Responsible for the operational shipment of The stadium Tour.
Proactively handle the stadium trips operations team as well as make sure the excursion is completely operational during opening hours.
Manage the connection with the stadium Operations, safety as well as security teams.
Manage gain access to as well as manage of visitors on guides / safety on the excursion route.
Manage third celebration connection including smartguide, e-ticketing as well as phone call centre.
Ensure the end to end visitor experience on the excursion is world class.
Organise as well as hold routine team meetings to share department information, updates as well as to preserve a high level of communication in any way times.
Executing any type of extra tasks needed in purchase to satisfy department as well as FA group altering priorities.
Help determine as well as exploit new profits chances for The FA.
Execute extra tasks as needed in purchase to satisfy FA group altering priorities.
What The FA is looking for:
Proven experience in a appropriate level operations function within a big footfall visitor attraction,
Knowledge of a stadium / trips environment,
Familiar with security as well as operational guidelines,
Experience of leading a little team and/or a laid-back pool constantly improving the client experience,
Highly organised,
Strong issue solving as well as handling online client issues,
Ability to lead modification as well as process enhancement in purchase to discover efficiencies,
Experience managing connections with 3rd celebration suppliers,
Ability to develop enduring working connections with interior as well as outside stakeholders.
What The FA can offer you:
An interesting as well as difficult function within a changing, dynamic as well as world popular sports organisation.
Attractive benefits as well as a competitive income for the ideal candidate.
The Football association group promotes inclusion as well as diversity, as Camiseta Real Madrid well as welcomes applications from everyone. If you have any type of specific demands in respect of the recruitment or interview process please mention this in your application.
For the full task description as well as to apply, click here.
The task of the Week is given you by worldwide sports (GlobalSportsJobs), the world’s leading expert careers platform for the worldwide sports industry.
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